Netbanking & Payment Journeys
Settlement, reconciliation and reporting, plus the redirection screens a customer passes through between a merchant and their bank. Completion went from about 68% to 79%.
About
Driving measurable clarity into payment operations.
I'm a UX designer working on netbanking, payments and banking operations at a payments platform. Close to three years in, across seven platform initiatives and nine bank integration variants.
Short story
Mumbai, India
I work on the unglamorous core of payments.
Netbanking settlement and reconciliation, the redirection flows customers pass through between a merchant and their bank, recurring mandates, wallets, and the design system that holds it all together from one bank to the next.
Most of the job is turning manual, spreadsheet-driven back-office work into consoles an operations team can actually run, and packaging complex flows into SDKs other teams can drop in and re-skin. Redesign work across those payment journeys took completion from about 68% to 79%.
Years of experience
0+
Projects shipped
0+
Partner organizations
0+
Capabilities
04
Turning back-office complexity into systems teams can actually operate.
By the numbers
Measured, not estimated
What the work actually moved.
+11pts
Payment completion, from about 68% to 79%. Successful transactions rose 12–18%.
−24%
Operator effort on settlement and reconciliation, and about 11 hours a week back.
−31%
Design-to-dev clarification cycles, after the design language system landed across five products.
29partners
Themed through the automated pipeline, generating 580 design tokens without a hand-typed hex.
Experience
Dec 2023 – Present
From single features to whole platforms.
2024 – Present
Platform ownership
UX Designer (Individual Contributor) · a payments platform
End-to-end workflows and system-level UX decisions across banking-operations products: netbanking settlement and reconciliation, the operator console behind an interoperable rail, recurring mandates across 50+ partner organizations, and the design language system that keeps five products consistent. Also built the AI theming pipeline that retired a slow, error-prone manual rebrand.
Dec 2023 – 2024
Feature execution
UX Designer (Individual Contributor) · a payments platform
Feature-level design across payments and netbanking surfaces, working through API and backend edge cases with product managers and engineers before build rather than after.